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TERMS AND CONDITIONS
Our goal at Totally Workwear is complete customer satisfaction – to provide great products that both you and we can be proud of. A vital part of this is our prompt and helpful customer service and our flexible exchange and returns program. All orders are subject to availability of stock. If an item you have ordered is not in stock, we will advise you. If this situation occurs we will contact you to see what you would like to do – we can send you a different product or refund you the amount.
Exchanges and Returns
Manufacturing Faults:
We are very proud of the quality and craftsmanship that goes into making each product Totally Workwear supply. However, if there is ever a manufacturing fault with a garment you have received, please contact us immediately. On return of the faulty garment we will exchange it for free and arrange pick up of the garment by our carrier to save you the cost of returning it to us.
Not completely satisfied?
If you receive your product and you are not completely satisfied with the size, colour, style etc we are more than happy to exchange or provide a refund on the items purchased provided they are returned to us in original condition and within 21 days of you receiving the shipment. You are responsible for the cost of returning the item to us. We will cover the cost of shipping a replacement item to you on the first exchange however any subsequent exchanges will incur additional freight charges.
Unfortunately we cannot accept responsibility for any problems occurring in transit with products returned to us. The total amount for the items returned and accepted will be refunded to the card holder’s credit card on which the original payment was made. The amount refunded will be made in Australian Dollars as per your original purchase.
Delivery
The address details used for the shipment of your order are the exact details supplied by you at the time of ordering. Incorrect details may result in delivery delays so it is important to check these details when ordering.
Deliveries generally take 5 to 7 working days to any part of Australia. If no one is home for delivery of your purchase it will be deposited for pick up at your local post office or Australian Air Express depot (whichever is closer) and an advice card will be placed in your letter box. For international orders a Totally Workwear representative will contact you regarding postage and delivery costs.
Prices and Postage/Handling costs
All prices are charged in Australian dollars. For international orders a Totally Workwear representative will contact you regarding postage and delivery costs. A flat fee of $7.50AUS postage and handling charge applies to all orders. For international orders a Totally Workwear representative will contact you regarding postage and delivery costs.
Further Questions?
If you have any questions about ordering from Totally Workwear, please email us at selliott@pacbrands.com.au
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